FAQ

How often should I use my tools?

Daily is ideal — even five minutes counts. Most people glow most with a gentle gua sha or roll in the morning to de-puff, or at night to wind down.

Jade or stainless steel — which should I choose?

Natural jade is calming, classic, and stays cool to the touch. Stainless steel holds the cold even longer for a stronger cryo effect and is the most hygienic, since it never absorbs oils. You can't go wrong — many people keep both.

Do I need to use oil?

Yes — always glide over a few drops of facial oil or serum so the tool moves smoothly and never tugs the skin.

How do I care for my tools?

Rinse with mild soap and water and pat dry after use. Keep them in the fridge for an extra cooling lift.

How long does shipping take?

Orders are processed within 1–2 business days. Standard delivery typically arrives within 7–14 business days. You'll receive tracking as soon as your order ships.